Special Assets Lending Specialist

Rockland Trust; Marshall Corner (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan

Tuition assistance (undergraduate and/

Wellness program

Paid vacation

Job summary

Rockland Trust is seeking a Special Assets Lending Specialist to provide administrative, operational, and portfolio management support for higher‑risk commercial credit relationships. The role liaises with Relationship Managers, Loan Operations, Credit Administration, and outside counsel to ensure accurate recordkeeping and timely information flow.

You will gather borrower financial information, coordinate documentation, and assist with loan modifications, appraisals, and regulatory compliance.

Qualifications

• Bachelor's degree preferred; 2-5 years in commercial banking, credit administration, loan operations, or related financial services.
• Proficiency with Microsoft Office Suite; ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills; attention to detail and accuracy.

Responsibilities

• Provide administrative and operational support to the Special Assets Group for higher-risk commercial credit relationships.
• Coordinate with multiple internal teams and outside counsel to ensure accurate recordkeeping and timely information flow.
• Assist with gathering borrower financial information, collateral, and guarantor details for portfolio monitoring.
• Manage transfer of customer files to Special Assets, and support loan modifications and documentation tracking.
• Support internal audits, regulatory examinations, and portfolio reporting.

Skills

Organization

Attention to detail

Communication

Time management

Teamwork

Self-motivation

Education

Bachelor's degree preferred

Tools

Excel

Word

Outlook

Job description

Rockland Trust is a fullservice commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decisionmaking, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our longstanding philosophy-Where Each Relationship Matters-guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and valuesdriven culture that encourages professional growth, innovation, and worklife balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, longterm careers.

The Special Assets Lending Specialist provides administrative, operational, and portfolio management support to the Bank's Special Assets Group. This position serves as a key resource for Special Assets Officers by assisting with account monitoring, reporting, documentation management, loan servicing activities, expense tracking, and portfolio administration for adversely graded, criticized, classified, and other higher-risk commercial credit relationships.

The Special Assets Lending Specialist acts as a liaison between Special Assets, Commercial Loan Operations, Credit Administration, Documentation, attorneys, borrowers, and other internal business partners to ensure accurate recordkeeping, timely information flow, and adherence to Bank procedures and regulatory requirements.

This role is primarily focused on portfolio administration, loan servicing support, monitoring, reporting, and documentation tracking. The position does not have direct responsibility for workout negotiations, restructuring strategies, relationship management, or borrower resolution plans.

RESPONSIBILITIES

• Provide administrative and operational support to the Special Assets Group in managing criticized, classified, and other higher-risk commercial credit relationships.
• Act as a liaison between Relationship Managers, Special Assets Officers, Loan Operations, Credit Administration, Documentation, attorneys, borrowers, and other internal departments.
• Assist with gathering, organizing, and maintaining borrower financial information, collateral documentation, guarantor information, and other credit-related materials.
• Manage the transfer of customer files and information from Relationship Managers to Special Assets team, including the complete and accurate customer and loan files.
• Coordinate the preparation, tracking, and processing of loan modifications, renewals, extensions, forbearance agreements, and other Special Assets documentation.
• Order and track appraisals, flood determinations, environmental reports, insurance certificates, and other required third-party documentation.
• Monitor documentation exceptions and deficiencies and assist in obtaining outstanding items.
• Process loan payments, advances, payoffs, fee transactions, account maintenance requests, and other loan servicing activities.
• Maintain customer files, department files, databases, tracking systems, and portfolio management reporting.
• Assist with internal audits, regulatory examinations, and compliance reviews.
• Support monthly, quarterly, and annual reporting requirements for the Special Assets portfolio.
• Develop and maintain a working knowledge of commercial loan documentation, loan servicing processes, Special Assets procedures, and operational requirements.
• Monitor, manage and track the payment ofthird party invoices and expense allocations to customers
• Participate in special projects and process improvement initiatives.

DEPARTMENTS WITH FREQUENT INTERACTION

• Special Assets
• Commercial Loan Operations
• Credit Administration
• Commercial Loan Documentation
• File & Collateral Management
• Deposit Operations
• Commercial Banking
• Legal Counsel and Outside Attorneys
• Appraisers, Environmental Consultants, and Other Third-Party Vendors

REQUIREMENTS

• Bachelors Degree preferred
• 2-5 years of experience in commercial banking, credit administration, loan operations, commercial loan servicing, Special Assets, collections, or related financial services.
• Working knowledge of commercial loan documentation and collateral administration.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Experience with commercial loan origination, servicing, document imaging, or portfolio management systems preferred.
• Ability to collect, organize, track, and maintain borrower and loan documentation in support of portfolio monitoring activities.
• Ability to maintain confidentiality and handle sensitive customer and portfolio information appropriately.
• Self-motivated with the ability to work independently and collaboratively in a team environment.
• Familiarity with criticized asset management, loan modifications, and commercial credit administration preferred.

KEY COMPETENCIES

• Commercial Loan Documentation
• Loan Servicing and Administration
• Administration Support
• Reporting and Analytics
• Relationship Management
• Process Improvement
• Attention to Detail
• Organization and Time Management
• Communication and Collaboration

Benefits & Culture

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, wellbeing. Benefits include: competitive compensation with performancebased incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an awardwinning wellness program, and much more!

At Rockland Trust, you'll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay Transparency

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company's goodfaith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards or stipends.

Accessibility & Accommodations

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.