Real Estate Collateral Servicing Manager

SECU; Wake Forest (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

SECU is seeking a Real Estate Collateral Servicing Manager to safeguard security interests through comprehensive management of real estate collateral documentation. You will lead a skilled team, ensure compliance, and drive process improvements across departments while collaborating with attorneys, title companies, and branches.

The role requires senior expertise in mortgage collateral processes, strong analytical skills, and the ability to manage change within a hybrid office environment.

Qualifications

• Bachelor’s degree in Business, Finance, Real Estate, Accounting or related field.
• 5 years in Mortgage/Loan Servicing, Collateral Management, or PM.
• Expert knowledge of loan servicing procedures.
• Strong analytical skills for root-cause analysis and corrective actions.
• Ability to lead change management and training activities.

Responsibilities

• Oversee mortgage collateral processes, including deeds of trust, subordinations, and collateral jacket creation/maintenance.
• Lead and train staff; manage performance, promotions, and attendance.
• Evaluate efficiencies; pursue process improvements and automation.
• Collaborate with members, branches, and third parties on complex collateral questions.
• Monitor vendor performance and SLAs to ensure standards.

Skills

Leadership

Process Improvement

Analytical Skills

Communication

Project Management

Change Management

Education

Bachelor's degree in Business/Finance/Real Estate/Accounting

Alternative experience in lieu of degree

Tools

GIS software

Black Knight/ICE

Lien recording systems

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview

The Real Estate Collateral Servicing Manager is responsible for safeguarding the Credit Union’s security interest by ensuring the maintenance, compliance, and processing of all real estate collateral documentation. The manager provides direct oversight and routine auditing for daily workflows that protect real estate collateral integrity, including mortgage deed of trust satisfactions, partial deed release processes, internal and external subordination document analysis, collateral jacket creation, and successor in interest validation. The Real Estate Collateral Servicing Manager is also responsible for evaluating department efficiencies, researching opportunities for automation, and collaborating with senior management to implement process improvement projects. Additionally, the role acts as a vital cross‑functional anchor, maintaining a highly trained, motivated staff to meet daily demands, monitoring various projects, and serving as the advanced subject‑matter expert to assist members, branches, and third parties such as attorneys and title companies with complex collateral inquiries.

Essential Responsibilities

• (30%) Core Collateral Servicing & Compliance Management: Manage and oversee critical mortgage collateral processes, including deed of trust satisfactions, internal and external subordinations for second mortgages, collateral jacket creation/maintenance, and successor in interest validation and compliance. Ensure strict compliance, security, and maintenance of the collateral vault and all associated real estate collateral documentation through routine audits. Prepare and review complex partial deed release requests with the VP of Mortgage Collateral and Loan Servicing Support, ensuring executed documents are processed efficiently and timely.
• (25%) Team Leadership, Training, & Performance Management: Maintain a cohesive, highly trained, and motivated staff to meet daily departmental demands while promoting member satisfaction and retention. Complete formal employee evaluations, provide routine performance feedback, manage career path progression, recommend promotions, and track time and attendance. Oversee department training, monitor ongoing training needs, and assist with developing specialized training tools. Delegate management tasks to Specialists and maintain strict oversight of their execution.
• (20%) Process Optimization, Projects, & Strategy: Continuously evaluate department efficiencies, research opportunities for process improvement or automation, and actively support changes geared toward growth. Participate alongside senior management in project preparation, documentation, implementation, tracking, and maintenance to achieve operational solutions. Maintain, update, and ensure the ongoing accuracy of department manuals and standard operating procedures.
• (15%) Member, Operational, Departmental Collaboration and Support: Assist members, branches, internal operating departments, vendors, and third parties such as attorneys and title companies with complex questions regarding real estate collateral documentation and processes. Collaborate with Post Closing Services, Escrow, and Loan Account Servicing to perform collateral maintenance. Provide advanced‑level knowledge and mortgage loan collateral support to support other operational areas and branches.
• (10%) Vendor and Third‑Party Oversight: Monitor third‑party vendor performance and service level agreements (SLAs) to ensure performance aligns with the Credit Union’s standards and philosophy.

Required Education & Experience

• Bachelor’s degree in Business, Finance, Real Estate, Accounting or related field. Additional 5 years of relevant experience can be considered in lieu of degree.
• 5 years of experience in Mortgage or Loan Servicing, Collateral Management, GSE guidelines, and Project Management.
• Must have expert knowledge of loan servicing procedures.
• Strong analytical skills with the ability to perform root‑cause analysis and implement corrective action plans.
• Must have ability to lead change management, communication and training activities related to major organizational changes to ensure that impacted business units are prepared and can adopt the changes as they relate to new ways of working, technology adoptions, and process changes.

Preferred Education & Experience

• Bachelor’s degree in Business, Finance, Real Estate, Accounting or related field. Additional 7 years of relevant experience can be considered in lieu of degree.
• 7 years Mortgage/Loan Servicing Experience. Black Knight/ICE experience.
• Minimum 1-year previous leadership experience.
• Knowledge of GIS principles and concepts and the ability to read and interpret GIS model data and geospatial maps utilizing linear and/or coordinate referencing systems. Ability to analyze and assess the impact of easements, rights‑of‑way, and takings from project maps and infographics on real estate collateral.
• Experience with, and knowledge of, lien recording requirements in states within the Credit Union’s lending footprint.
• Knowledge of collateral documentation and storage requirements for all pledge pools including the Federal Home Loan Bank of Atlanta (FHLBA) and Federal Reserve Bank in Richmond (FRB).
• Knowledge of Credit Union origination/underwriting procedures.

Job Environment & Physical Requirements

• Office setting with hybrid possibility (based on performance)
• Must be able to comprehend and carry out verbal and written instructions.
• Must be able to comprehend phone calls.

Must be able to lift 5 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.