Loan Operations Collateral Document & Imaging Specialist

Rockland Trust; Middleborough (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition assistance

Job summary

Rockland Trust is seeking a detail-oriented Loan Operations Collateral Documentation & Imaging Specialist to join our collaborative Loan Operations team in Massachusetts. The role supports collateral documentation, imaging functions, and maintenance across consumer and commercial loan portfolios with a focus on accuracy, compliance, and efficiency.

The ideal candidate will enjoy research, problem-solving, and working in a fast-paced environment where attention to detail, teamwork, and customer

Qualifications

• High School Diploma required; Associate's or Bachelor's preferred.
• Experience with loan documentation, collateral administration, title processing, paralegal work, or banking operations is preferred.
• Knowledge of consumer, mortgage, home equity, and commercial loan documentation is preferred.

Responsibilities

• Manage collateral-related activities for consumer and commercial loan portfolios.
• Prepare and process loan discharges, including commercial real estate collateral releases.
• Review and process collateral maintenance requests and customer inquiries.
• Monitor and maintain UCC filings, vehicle titles, mortgage discharges, and other collateral records.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service

Education

High School Diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

FIS Core Banking

Job description

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long-standing philosophy, Where Each Relationship Matters, guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers.

Rockland Trust is seeking a detail-oriented Loan Operations Collateral Documentation & Imaging Specialist to join our collaborative Loan Operations team. In this role, you will support critical collateral documentation and imaging functions across consumer and commercial loan portfolios, helping ensure loan records are accurate, compliant, and efficiently maintained throughout their lifecycle. This position offers the opportunity to work with a variety of collateral types, including commercial real estate, mortgage, vehicle title, and UCC-related documentation. The ideal candidate enjoys research, problem-solving, and working in a fast-paced environment where attention to detail, teamwork, and customer service are essential to success

Key Responsibilities

• Manage collateral-related activities for consumer and commercial loan portfolios while ensuring compliance with bank policies and regulatory requirements.
• Prepare and process loan discharges, including complex commercial real estate collateral releases.
• Review and process collateral maintenance requests, partial releases, and customer inquiries.
• Monitor and maintain UCC filings, vehicle titles, mortgage discharges, and other collateral records through vendor and internal systems.
• Support document imaging functions, including scanning, filing, workflow monitoring, and records retention.
• Collaborate with lending, operations, and other business partners to ensure accurate and efficient processing.
• Contribute to process improvement initiatives and maintain high standards for quality, service, and risk management.

Qualifications

• High School Diploma required; Associate's or Bachelor's degree preferred.
• Experience with loan documentation, collateral administration, title processing, paralegal work, or banking operations preferred.
• Knowledge of consumer, mortgage, home equity, and commercial loan documentation preferred.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Proficiency with Microsoft Office applications; FIS Core Banking experience is a plus.
• Excellent communication and customer service skills.

Benefits & Culture

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, well-being.

• Benefits include competitive compensation with performance-based incentive awards, health, and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award-winning wellness program, and much more!

At Rockland Trust, you'll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay Transparency

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company's good faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards, or stipends.

Accessibility & Accommodations

We are committed to providing reasonable accommodation to enable individuals with disabilities to perform the essential functions of their roles.