Loss Mitigation Specialist II

Rockland Federal Credit Union; Canton (MA); On-site; USD 40,005 - 42,003; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan with company match

Tuition reimbursement

Generous PTO package

Job summary

A financial services institution is seeking a Loss Mitigation Specialist to manage complex delinquent accounts, focusing on bankruptcy, foreclosure, and loan modifications. The ideal candidate will have experience in collections and strong knowledge of regulatory requirements. This full-time role offers a comprehensive benefits package, including medical, dental, vision, and a 401(k) plan. The salary range for this position is $29.04 - $30.49 per hour, emphasizing pay transparency and internal equity.

Qualifications

• Experience in collections, bankruptcy, loss mitigation, or foreclosure.
• Strong knowledge of delinquency management and regulatory requirements.
• Experience handling complex and escalated accounts.

Responsibilities

• Manage complex delinquent accounts including bankruptcy and foreclosure.
• Serve as a resource for team members handling escalations.
• Communicate with members to resolve delinquency and establish payment solutions.

Skills

Collections experience

Bankruptcy knowledge

Loss mitigation expertise

Regulatory understanding

Problem-solving skills

Proficiency in Microsoft Office

Job description

Rockland Federal Credit Union (RFCU) is seeking a Loss Mitigation Specialist. Reporting to the Financial Assistance Manager, this role manages complex delinquent accounts with a focus on bankruptcy, foreclosure, and loan modification solutions, while ensuring compliance with regulatory and Credit Union standards.

Key Responsibilities

• Manage complex delinquent accounts, including bankruptcy, foreclosure, loan modifications, and deceased member processes
• Serve as a resource for team members, handling escalations and supporting day-to-day operations
• Conduct detailed loan research and partner with internal teams to resolve issues
• Communicate with members to resolve delinquency and establish payment solutions
• Evaluate eligibility for loan modifications and manage supporting documentation and timelines
• Oversee bankruptcy case activity, including filings, reaffirmations, and coordination with legal partners
• Maintain accurate documentation of all collection activity and account updates
• Act as primary contact for attorneys and vendors, ensuring timely follow-up
• Support reporting requirements related to investors and regulatory entities

Qualifications

• Experience in collections, bankruptcy, loss mitigation, or foreclosure
• Strong knowledge of delinquency management and regulatory requirements
• Experience handling complex and escalated accounts
• Proficiency in Microsoft Office
• Strong analytical and problem‑solving skills

Work Schedule and Benefits

As a Loss Mitigation Specialist II, you will work a 40‑hour full‑time schedule Monday through Friday 8:30am - 5:00pm.

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit‑sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

Salary

In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $29.04 - $30.49, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well‑being and success.

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.