Loan Servicing Specialist II — Multi-Loan Support & Data Mastery

Peoples Bank - Newton, NC; Newton (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Peoples Bank - Newton, NC seeks a Loan Servicing Specialist to respond to customer requests by phone or email, follow up on inquiries, and handle consumer, commercial, and mortgage loan inquiries. You will enter and modify loan data in the core system and process loan drafts, payments, and endorsements.

The role requires accuracy, strong customer service, and familiarity with loan policies, escrow, and regulatory compliance. Team-based, cross-functional work is expected.

Qualifications

• Experience reading and applying policies and procedures
• Ability to analyze and interpret business documents
• Strong customer service orientation and communication skills

Responsibilities

• Respond to customer service requests daily by phone, email, or as assigned by Manager/Team Lead
• Perform daily customer follow-up to resolve or update inquiries
• Handle inquiries related to consumer, commercial, and mortgage loans
• Key or upload loan data into core processing system and process loan drafts/modifications
• Key monetary transactions and perform system file maintenance
• Assist with year-end processing and forms 1098/1099C/1099A
• Maintain knowledge of general ledgers and regulatory requirements
• Process loan payments received by daily mail and monitor escrow disbursements
• Review/update loan servicing policies and maintain service-level standards
• Provide exceptional service to internal/external customers and collaborate with internal teams
• Support internal and external Loan Servicing functions
• Adhere to bank loan policies, procedures, and compliance requirements (BSA/AML/CIP/OFAC)
• Operate with accuracy and attention to detail in a team environment

Skills

Policy interpretation

Multitasking

Attention to detail

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Associate's or Bachelor's in business/finance

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Peoples Bank - Newton, NC seeks a Loan Servicing Specialist to respond to customer requests by phone or email, follow up on inquiries, and handle consumer, commercial, and mortgage loan inquiries. You will enter and modify loan data in the core system and process loan drafts, payments, and endorsements.

The role requires accuracy, strong customer service, and familiarity with loan policies, escrow, and regulatory compliance. Team-based, cross-functional work is expected.