Full-Time Retail Loan Servicing Specialist

Independent-Bank; Ionia (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation package

Flexible paid time off

Knowledgeable team of colleagues

Exposure to various banking areas

Community-focused events

Job summary

Independent Bank is seeking a Loan Servicing Support Specialist to deliver exceptional service to customers and support our Loan Servicing departments. You will handle daily clerical tasks, manage inbound/outbound calls, and provide timely, professional assistance with loan needs.

This role requires mortgage/consumer loan servicing experience, strong communication skills, and the ability to work both independently and as part of a team in a collaborative banking environment.

Qualifications

• High school diploma or equivalent.
• Mortgage/Consumer loan servicing experience.
• Excellent interpersonal, presentation and communication skills.
• Strong detail and organizational skills required.
• Must be self-motivated and able to work independently as well as part of a team.
• Knowledge of FIServ, Image Centre, Encompass, Word, Excel, Outlook, and copier.

Responsibilities

• Communicate with the entire Loan Servicing team including General Servicing, Escrow Servicing, Payoff/Discharge, Loan Review, Modifications and Investor Accounting, Collections, and Management teams.
• Edit all categories of Loan input; note errors and prepare corrective maintenance.
• Prepare/Run various reports within Servicing.
• Work within servicing in various departments under supervisor direction.
• Prepare documents to be imaged.
• Perform extensive research when required.
• Inform supervisor of new or repetitive inaccuracies.
• Answer phone calls and complete system maintenance.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Teamwork

Self-motivated

Education

High school diploma

Tools

FIServ

Image Centre

Encompass

Word

Excel

Outlook

Copier

Job description

Be Proud, Be YOU, Be Independent!

Are you an experienced Customer Service professional who is eager to grow their career in Loan Servicing? If so, we need you!

At Independent Bank, we live our values of Courage, Drive, Integrity, People-Focus, and Teamwork. We foster professional growth and embrace the collective strength of your unique experiences, ideas, and talents. Our inclusive, collaborative culture helps us deliver the best solutions for our clients and communities as we pursue our mission: Inspiring financial independence today, with tomorrow in mind!

About the Job

As a Loan Servicing Support Specialist at Independent Bank, you’ll play an important role in delivering exceptional service to our customers and supporting our Loan Servicing departments. In this position, you will handle a variety of daily clerical tasks that help keep our loan operations running smoothly, while serving as a key point of contact for customers with loan-related questions. You’ll manage both inbound and outbound phone calls, provide clear and accurate information, and ensure each customer receives timely, professional assistance with their loan needs.

Why You Should Apply

• Competitive compensation package.
• Accommodating and flexible paid time off.
• A knowledgeable, goal-driven, and exciting team of colleagues.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Community-focused events and volunteer opportunities.

What You Will Do

• Ability to communicate with the entire Loan Servicing team including General Servicing, Escrow Servicing, Payoff/Discharge, Loan Review, Modifications and Investor Accounting, Collections, and Management teams.
• Accurately edits all categories of Loan input. Notes all errors and prepares corrective maintenance.
• Prepares/Works various reports within Servicing.
• Works within servicing in various departments to fill in with the supervisor’s direction.
• Prepare the documents to be imaged.
• Performs extensive research when required.
• Inform the supervisor of any new or repetitive inaccuracies.
• Answer phone calls and complete system maintenance.
• Performs other related duties as assigned.

What We’re Looking For

• High school diploma or equivalent.
• Mortgage/Consumer loan servicing experience.
• Excellent interpersonal, presentation and communication skills.
• Strong detail and organizational skills required.
• Must be self-motivated and able to work independently as well as part of a team.
• Knowledge of FIServ, Image Centre, Encompass, Word, Excel, Outlook, and copier.

This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!

Be Proud. Be YOU. Be Independent!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.