Loan Servicing Operations Specialist (Hybrid)

Mutual Bancorp and its Subsidiaries; Leominster (MA); Hybrid; USD 27,552 - 31,684; Full time

Benefits offered by this job

Hybrid work model

Job summary

Mutual Bancorp and its Subsidiaries is seeking a Loan Servicing Operations Representative in Leominster, MA. The role supports residential and consumer loan operations, including investor reporting and accounting duties, and ensures service quality aligned with regulatory guidelines.

The position requires detailed knowledge of loan systems, strong accuracy, and the ability to handle complex tasks while maintaining the highest standards of customer service.

Qualifications

• Minimum one year banking or financial services experience.
• Ability to handle confidential information.
• Ability to produce large volumes of accurate work within defined time guidelines.
• Knowledge of accounting fundamentals.
• Strong understanding of loan systems.
• Ability to exercise independent judgment.
• Ability to handle multiple tasks while paying attention to financial and administrative details.
• Computer skills to include Word, Excel, and Adobe.
• Strong interpersonal and communication skills.

Responsibilities

• Prepare and book new loans, mortgages, and consumer loans.
• Process mortgage payments and payoffs, ACH and exception payments.
• Balance and reconcile loans and accounts.
• Provide internal and external customer support and service.
• Ensure compliance with state, federal, and investor requirements.
• Train team on loan systems and processing tools.

Skills

Banking experience

Confidential handling

Accuracy under time

Accounting basics

Loan systems knowledge

Independent judgment

Multitasking

MS Office (Word, Excel)

Communication skills

Cyber security awareness

Tools

Loan processing software

Adobe

Microsoft Excel

Word processing tools

Job description

Mutual Bancorp and its Subsidiaries is seeking a Loan Servicing Operations Representative in Leominster, MA. The role supports residential and consumer loan operations, including investor reporting and accounting duties, and ensures service quality aligned with regulatory guidelines.

The position requires detailed knowledge of loan systems, strong accuracy, and the ability to handle complex tasks while maintaining the highest standards of customer service.