Senior Loan Operations Specialist

Needham Bank; Needham Heights (MA); On-site; USD 73,839,000 - 95,743,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan with 8% match

Paid time off and holidays

Job summary

Needham Bank invites applications for a Senior Servicer in Needham Heights, MA. The role focuses on complex consumer loan servicing with high accuracy, including modifications, construction-to-permanent conversions, investor onboarding, insurance administration, and reconciliations.

The position requires strong communication, detail orientation, and problem solving; prior experience in loan servicing and proficiency with Excel are preferred.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• 3–5 years of consumer or mortgage loan servicing or related financial services.
• Knowledge of loan servicing processes, insurance administration, escrow, and investor servicing.
• Experience with core loan servicing systems and intermediate Excel.

Responsibilities

• Process complex loan servicing transactions including modifications and investor onboarding.
• Review documentation for completeness and accuracy throughout servicing life cycle.
• Monitor insurance requirements and perform monthly reconciliations for portfolios.
• Manage credit bureau disputes and respond to inquiries from customers and attorneys.
• Assist with projects, testing, and process improvements; update procedures as needed.

Skills

Communication skills

Attention to detail

Analytical thinking

Time management

Education

High school diploma or equivalent

Associate’s degree in Business, Finance, or related field

Tools

Microsoft Office (Word, Excel)

Job description

Needham Bank invites applications for a Senior Servicer in Needham Heights, MA. The role focuses on complex consumer loan servicing with high accuracy, including modifications, construction-to-permanent conversions, investor onboarding, insurance administration, and reconciliations.

The position requires strong communication, detail orientation, and problem solving; prior experience in loan servicing and proficiency with Excel are preferred.