Residential Loan Servicing Ops Specialist - Hybrid

Fidelity Co-Operative Bank; Leominster (MA); Hybrid; USD 27,552 - 32,222; Full time

Job summary

Fidelity Co-Operative Bank is seeking a Loan Servicing Operations Representative to support residential and consumer loan operations in a hybrid role in Leominster, MA. The role covers processing loans, payments, escrow management, and complex loan servicing tasks with regulatory adherence.

You will handle daily reconciliations, investor reporting, and servicing activities while ensuring accuracy and strong customer service for internal and external stakeholders.

Qualifications

• Minimum one year banking or financial services experience.
• Ability to handle confidential information.
• Ability to produce large volumes of accurate work within defined time guidelines.
• Knowledge of accounting fundamentals.
• Strong understanding of loan systems.
• Ability to exercise independent judgment.
• Ability to handle multiple tasks while paying attention to financial and administrative details.
• Computer skills to include Word, Excel, and Adobe.
• Strong interpersonal and communication skills.

Responsibilities

• Performs multiple loan operations activities including preparing and booking new loans, mortgages, and consumer loans, processing mortgage payments and payoffs, ACH and exception payment handling, escrowing real estate tax, insurance monitoring, loan maintenance, rate reviews, service audits, prepares credit references, prepares and issues mortgage discharges, researches real estate documentation for partial releases and prepares construction advances.
• Reviews and audits new loan set up data to ensure the accuracy of each loan entered on the loan system.
• Responsible for daily, monthly and bi-monthly investor reporting and remitting consisting of very large dollar amounts.
• Responsible for timely reconciliations and balancing of departmental G/L and DDA accounts.
• Daily loan control balancing, Master Card and Visa machine balancing, unapplied payments, exception processing and rejected payments.
• Monitors and responsible for accurate, complete loan retention following bank and investor guidelines.
• Monitors and follows up on escrow accounts to ensure timely payment to all cities and towns, and all hazard, flood and private mortgage insurance.
• Coordinates any tax issues with Collections and OREO manager. Maintains associated record keeping and periodically prepares escrow analysis.
• Responsible for monitoring and accuracy of customer annual rate adjustment notifications.
• Prepares complex loan modification documents and performs maintenance of recast payments.
• Weekly preparation of bank control rate index data which sets interest rates on all bank loans.
• Trains new team members on multiple technology systems including loan system, tax processing, payment processing and lender placed insurance.
• Monthly investor default reporting of complex data.
• Responsible for making all system changes to the terms of existing mortgages.
• Attend all required training sessions and complete all required on-line training courses.
• Participates as loan operations expert on various committees.
• Perform additional duties as required.

Skills

Confidentiality

Independent judgment

Multitasking

Communication skills

Attention to detail

Tools

Word

Excel

Adobe

Job description

Fidelity Co-Operative Bank is seeking a Loan Servicing Operations Representative to support residential and consumer loan operations in a hybrid role in Leominster, MA. The role covers processing loans, payments, escrow management, and complex loan servicing tasks with regulatory adherence.

You will handle daily reconciliations, investor reporting, and servicing activities while ensuring accuracy and strong customer service for internal and external stakeholders.