Residential Loan Operations Specialist

Fidelity Cooperative Bank; Leominster (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Fidelity Cooperative Bank in Leominster, MA seeks an Operations Specialist to support residential and consumer loan operations, including investor reporting and accounting duties. The role requests accuracy, timely processing, and strong service orientation.

You will resolve issues, ensure compliance with state and federal guidelines, and collaborate with loan operations teams to deliver outstanding customer service to our customers and partners.

Qualifications

• Associates degree or equivalent experience.
• Minimum one year banking or financial services experience, preferably in loan servicing.
• Ability to handle confidential information.
• Strong accounting fundamentals and attention to detail.
• Knowledge of loan systems and processes.

Responsibilities

• Process and book new loans, mortgages, and consumer loans.
• Perform investor reporting and reconcile accounts.
• Ensure compliance with state, federal and investor requirements.
• Provide excellent customer service to internal and external customers.
• Maintain and improve loan systems and procedures.

Skills

Banking experience

Confidentiality

Multitasking

Communication

Loan systems

Excel

Customer service

Education

Associates degree or equivalent experience

Tools

Loan servicing software

Excel

Word

Adobe

Job description

Fidelity Cooperative Bank in Leominster, MA seeks an Operations Specialist to support residential and consumer loan operations, including investor reporting and accounting duties. The role requests accuracy, timely processing, and strong service orientation.

You will resolve issues, ensure compliance with state and federal guidelines, and collaborate with loan operations teams to deliver outstanding customer service to our customers and partners.