Hybrid Loan Servicing Operations Specialist

Mutual Bancorp and its Subsidiaries; Hyannis (MA); Hybrid; USD 27,552 - 32,222; Full time

Job summary

Mutual Bancorp and its Subsidiaries seeks a Loan Servicing Operations Representative to support residential, commercial, and consumer loan operations in Hyannis, MA. The role handles loan setup, payments, escrow, reporting, and compliance with investor and bank policies.

The position requires strong customer service, accounting basics, and proficiency with loan systems. This hybrid role includes routine audits, tax escrow management, and collaboration with branches and stakeholders.

Qualifications

• Minimum one year banking or financial services experience, preferably in loan servicing/support.

Responsibilities

• Performs multiple loan operations activities including preparing and booking new loans, mortgages, and consumer loans, processing mortgage payments and payoffs, ACH and exception payment handling, escrowing real estate tax, insurance monitoring, loan maintenance, rate reviews, service audits, prepares credit references, prepares and issues mortgage discharges, researches real estate documentation for partial releases and prepares construction advances.
• Reviews and audits new loan set up data to ensure the accuracy of each loan entered on the loan system.
• Responsible for daily, monthly and bi-monthly investor reporting and remitting consisting of very large dollar amounts.
• Responsible for timely reconciliations and balancing of departmental G/L and DDA accounts.
• Daily loan control balancing, Master Card and Visa machine balancing, unapplied payments, exception processing and rejected payments.
• Monitors and responsible for accurate, complete loan retention following bank and investor guidelines.
• Reviews complex commercial loan notes, participation agreements, SBA documentation, modifications and legal paperwork in preparation for accurate loan setup.
• Monitors and follows up on escrow accounts to ensure timely payment to all cities and towns, and all hazard, flood and private mortgage insurance. Resolves tax disputes with towns, customers, etc. Contacts delinquent property tax customers.
• Coordinates any tax issues with Collections and OREO manager. Maintains associated record keeping and periodically prepares escrow analysis.
• Responsible for monitoring and accuracy of customer annual rate adjustment notifications.
• Prepares complex loan modification documents and performs maintenance of recast payments.
• Weekly preparation of bank control rate index data which sets interest rates on all bank loans.
• Trains new team members on multiple technology systems including loan system, tax processing, payment processing, and lender placed insurance.
• Monthly investor default reporting of complex data.
• Responsible for making all system changes to the terms of existing commercial loans and mortgages.
• Interacts with Commercial Lenders and Commercial Loan Assistants to analyze and prepare information.
• In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies.
• Attend all required training sessions and complete all required on-line training courses.
• Participates as loan operations expert on various committees.
• Perform additional duties as required.

Skills

Customer service

Interpersonal communication

Confidential information handling

Accounting fundamentals

Loan systems knowledge

Tools

Loan systems

Word

Excel

Adobe

Job description

Mutual Bancorp and its Subsidiaries seeks a Loan Servicing Operations Representative to support residential, commercial, and consumer loan operations in Hyannis, MA. The role handles loan setup, payments, escrow, reporting, and compliance with investor and bank policies.

The position requires strong customer service, accounting basics, and proficiency with loan systems. This hybrid role includes routine audits, tax escrow management, and collaboration with branches and stakeholders.