Senior Loan Operations Specialist

Needham Bank; Needham (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with bank match

Paid time off

Bonus program

Flexible spending accounts

Vision service plan

Group term life insurance

Disability insurance

Tuition reimbursement

Employee Assistance Program

Job summary

Needham Bank in Needham, MA is seeking a Loan Operations Senior Servicer to perform complex consumer loan servicing, including modifications, construction-to-permanent conversions, investor onboarding, and insurance administration.

You will review documents, reconcile investor portfolios, manage escrow and insurance, support process improvements, and serve as a resource for the servicing team while delivering exceptional customer service.

Qualifications

• High school diploma or equivalent required; associate’s degree in Business, Finance, or related field preferred.
• Minimum 3–5 years of experience in consumer or mortgage loan servicing, banking operations, or a related financial services role.
• Demonstrated knowledge of consumer loan servicing processes, loan documentation, insurance administration, escrow, and investor servicing.

Responsibilities

• Process complex consumer loan servicing transactions, including loan modifications, construction-to-permanent conversions, investor loan onboarding, participation loans, and swap loans.
• Review loan documentation to ensure completeness and accuracy prior to boarding and throughout the servicing life cycle.
• Interpret loan documentation and product requirements to accurately service consumer loan products.
• Monitor flood and hazard insurance using third-party vendor systems, ensuring required coverage is maintained, premiums are paid, and exceptions are resolved timely.
• Perform monthly reconciliations for investor and participation loan portfolios, researching and resolving discrepancies as needed.
• Manage credit bureau disputes through e-OSCAR, including processing ACDVs and AUDs in accordance with established procedures.
• Monitor servicing reports and exception queues, researching and resolving outstanding items to maintain data integrity.

Skills

Loan servicing

Mortgage servicing

Excel

Attention to detail

Customer service

Education

High school diploma or equivalent

Associate's degree in Business or Finance

Tools

Microsoft Office

Job description

Needham Bank in Needham, MA is seeking a Loan Operations Senior Servicer to perform complex consumer loan servicing, including modifications, construction-to-permanent conversions, investor onboarding, and insurance administration.

You will review documents, reconcile investor portfolios, manage escrow and insurance, support process improvements, and serve as a resource for the servicing team while delivering exceptional customer service.