Loan Servicing Operations Coordinator

Citi; O'Fallon (IL); On-site; USD 45,000 - 59,000; Full time

Job summary

The Citi service site in OFALLON, IL seeks a Service Process Coordinator 4 to organize, record, and service production outputs across servicing activities, interacting with internal and external customers. You will handle complex issues under limited supervision and contribute to project work.

Role requires 1–3 years of relevant experience, loan servicing/processing familiarity, and Microsoft Excel proficiency. A High School diploma or equivalent is required; lifting tasks may be involved.

Qualifications

• 1-3 years relevant experience
• Loan servicing/processing experience preferred
• Position requires ability to maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred

Responsibilities

• Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Education

High School diploma or equivalent

Tools

Microsoft Excel

Job description

The Citi service site in OFALLON, IL seeks a Service Process Coordinator 4 to organize, record, and service production outputs across servicing activities, interacting with internal and external customers. You will handle complex issues under limited supervision and contribute to project work.

Role requires 1–3 years of relevant experience, loan servicing/processing familiarity, and Microsoft Excel proficiency. A High School diploma or equivalent is required; lifting tasks may be involved.