Loan Servicing Process Specialist

Citigroup Inc.; Sioux Falls (SD); On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident, and disability保险

Wellness programs

Paid time off

Job summary

Citigroup Inc. in Sioux Falls, SD is seeking a Service Process Coordinator 4 to perform moderately complex and varied assignments with limited supervision.

You will organize, record, and service the production outputs for servicing activities, resolve complex issues, and support a wide array of Citi products and services. This role requires 1-3 years of relevant experience, proficiency in Excel, and the ability to lift 30 lb. banker’s boxes.

Qualifications

• 1-3 years relevant experience.
• Loan servicing/processing experience preferred.
• Proficient with Microsoft Excel; Requires sitting at a computer the majority of an 8-hour shift.
• Position requires ability to maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts.
• May assist with pulling files or re-filing
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.

Responsibilities

• Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Microsoft Excel

Education

High School diploma or equivalent

Job description

Citigroup Inc. in Sioux Falls, SD is seeking a Service Process Coordinator 4 to perform moderately complex and varied assignments with limited supervision.

You will organize, record, and service the production outputs for servicing activities, resolve complex issues, and support a wide array of Citi products and services. This role requires 1-3 years of relevant experience, proficiency in Excel, and the ability to lift 30 lb. banker’s boxes.