Loan Servicing Specialist

COCC; Massachusetts; On-site; USD 80,000 - 85,000; Full time

Job summary

COCC’s client, a well established credit union in the Southern Boston area, is seeking a Senior Loan Servicing Specialist to manage life of loan servicing activities for residential and consumer loans. The role includes mentoring two junior Loan Servicing Specialists and ensuring compliance with escrow, PMI, and tax servicing requirements.

The position is on-site in Southern Boston with a salary range of $80,000–$85,000 annually.

Qualifications

• Minimum five years of loan servicing experience.
• Proficiency with Microsoft Office and role-specific software.
• Strong written and verbal communication skills.
• Detail oriented in a fast-paced lending environment.
• On-site position in the Southern Boston area.

Responsibilities

• Manage life of loan servicing activities for residential and consumer loans.
• Fund and process newly originated residential loans.
• Conduct loan file quality control reviews and scanning.
• Prepare wires and process FHLB custodial account funding.
• Package and deliver closed loan files to FHLB.
• Generate payoff quotes and process loan payoff transactions.
• Handle collateral releases and file maintenance for paid loans.
• Monitor and resolve servicing reports related to PMI, LTV thresholds, HELOCs, and final payments.
• Process HELOC repayment conversions and member notifications.
• Review Miniter invoices and weekly servicing uploads.
• Process PMI payments and required reporting.
• Ensure compliance with insurance, escrow, PMI, and flood servicing requirements.
• Review daily insurance and tax servicing communications.
• Process insurance related payments from loan escrow accounts.
• Complete approved loan modifications, subordinations, and payment frequency changes.
• Maintain Treasury index updates and ARM adjustment notices.
• Process monthly Mass Save reporting requirements.
• Respond to member inquiries and manage servicing communications.
• Complete verification requests and support payment processing workflows.
• Review Insight reports, document findings, and communicate issues as needed.
• Serve as a mentor and resource for two junior Loan Servicing Specialists.
• Perform additional duties as assigned.

Skills

Microsoft Office

Strong communication

Critical thinking

Attention to detail

Loan servicing experience

Education

High school diploma or GED

Tools

Loan servicing software

Job description

COCC’s client, a well established credit union in the Southern Boston area, is looking for a Senior Loan Servicing Specialist to play a key role in servicing residential and consumer loan portfolios. This position is ideal for a detail oriented professional who thrives in a fast paced lending environment and enjoys being a trusted subject matter expert. Along with managing complex servicing functions, this individual will provide day to day guidance and mentorship to two junior Loan Servicing Specialists.

What You’ll do...

• Manage life of loan servicing activities for residential and consumer loans
• Fund and process newly originated residential loans
• Conduct loan file quality control reviews and scanning
• Prepare wires and process FHLB custodial account funding
• Package and deliver closed loan files to FHLB
• Generate payoff quotes and process loan payoff transactions
• Handle collateral releases, discharges, and file maintenance for paid loans
• Monitor and resolve servicing reports related to PMI, LTV thresholds, HELOCs, and final payments
• Process HELOC repayment conversions and member notifications
• Review Miniter invoices and weekly servicing uploads
• Process PMI payments and required reporting
• Ensure compliance with insurance, escrow, PMI, and flood servicing requirements
• Review daily insurance and tax servicing communications
• Process insurance related payments from loan escrow accounts
• Complete approved loan modifications, subordinations, and payment frequency changes
• Maintain Treasury index updates and ARM adjustment notices
• Process monthly Mass Save reporting requirements
• Respond to member inquiries and manage servicing communications
• Complete verification requests and support payment processing workflows
• Review Insight reports, document findings, and communicate issues as needed
• Serve as a mentor and resource for two junior Loan Servicing Specialists
• Perform additional duties as assigned

What You’ll bring...

• High school diploma, GED, or foreign country equivalent
• At least five years of related or direct experience
• Proficiency with Microsoft Office and software applications assigned to the role
• Ability to perform assigned responsibilities accurately and efficiently with minimal reminders and corrections
• Strong written and verbal communication skills
• Ability to evaluate information and apply critical thinking to solve problems
• Participation in ongoing industry and compliance training

This is on‑site position. The salary range is $80,000 - $85,000 annually.