Loan Servicing & Escrow Specialist

Andover Bank; Andover Township (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Andover Bank is seeking a Loan Servicing Specialist I to support the Loan Administration department. This role focuses on ensuring accurate processing of loan documents and providing responsive service to borrowers and branch staff.

You will handle escrow accounts, review files for proper documentation, and assist with daily servicing tasks. Regular attendance and teamwork are essential to maintain compliance and meet deadlines.

Qualifications

• High school diploma or GED required; 1–3 years related experience preferred.
• Ability to read and interpret simple instructions and memos.
• Strong written and verbal communication skills.
• Working knowledge of MS Word and Excel.

Responsibilities

• Attend onsite regularly and collaborate with team.
• Provide accurate, courteous service to customers.
• Maintain records for incomplete loan documentation.
• Oversee escrow accounts and perform escrow analysis.
• Assist with daily servicing tasks and resolve issues with borrowers.

Skills

Customer service

Teamwork

Regulatory compliance

Record keeping

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Andover Bank is seeking a Loan Servicing Specialist I to support the Loan Administration department. This role focuses on ensuring accurate processing of loan documents and providing responsive service to borrowers and branch staff.

You will handle escrow accounts, review files for proper documentation, and assist with daily servicing tasks. Regular attendance and teamwork are essential to maintain compliance and meet deadlines.