Loan Servicing Specialist

United Roosevelt Savings Bank; Carteret (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

United Roosevelt Savings Bank is seeking a full-time Loan Servicing Specialist for its Carteret, NJ location. This role involves handling daily administration of various loan types, processing payments, and assisting clients with inquiries. The ideal candidate will have prior loan servicing experience and strong customer service skills.

Your responsibilities will include administering escrow functions, collaborating with internal departments for compliance, and managing loan records accurately. A high school diploma is required.

Qualifications

• Previous experience in loan servicing is required.
• Detail-oriented with the ability to manage loan records accurately.
• Strong customer service skills for addressing client needs effectively.

Responsibilities

• Handle daily administration of loans including processing payments and maintenance.
• Administer escrow functions including processing disbursements.
• Collaborate with internal departments to ensure compliance with policies.

Skills

Loan servicing experience

Customer service skills

Communication skills

Detail-oriented

Collaboration skills

Education

High school diploma or equivalent

Additional certifications in banking or lending

Job description

Role Description

This is a full-time on-site role for a Loan Servicing Specialist, located in Carteret, NJ. The Loan Servicing Specialist will handle the daily administration of consumer, commercial, residential and specialty loans, including, but not limited to, the following:

• Onboard all loan types to the core system, including commercial, residential, home equity, purchased and participation loans
• Process incoming loan payments
• Process advance requests for lines of credit
• Prepare and send outgoing participation payments
• Perform loan file maintenance, including setting up and modifying automatic payments and updating loan records as needed
• Respond to customer inquiries related to payments, payoff requests, document copies, and general servicing questions
• Administer escrow and insurance functions, including processing tax and insurance disbursements and monitoring expiring insurance coverage
• Perform annual escrow analyses and update escrow accounts accordingly
• Monitor insurance notices, update insurance information in the core system, and force-place insurance when required
• Process loan payoffs and close out loans on the core system, including releasing collateral, returning documents, archiving files, and notifying insurance companies
• Support post‑closing activities by scanning and maintaining electronic loan files and ensuring receipt of required recordable documents
• Review and process residential mortgage loan packages from brokers for purchase by the Bank
• Assist in the application and closing process of home equity loans
• Collaborate with internal departments to ensure accurate loan servicing and compliance with bank policies and procedures
• Assist with audits, reporting, and special projects as assigned

Qualifications

• Previous experience in loan servicing is required, including experience with tax and insurance escrow processing
• Strong Customer Service and Communication skills for addressing client needs effectively
• Knowledge of various loan products, processing standards, and related compliance requirements
• Detail-oriented with the ability to review and manage loan records accurately
• Ability to meet deadlines and work collaboratively within a team
• High school diploma or equivalent required; additional certifications in banking or lending are beneficial