Loan Servicing Specialist – Escrow & Compliance

Andover Bank; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Andover Bank is seeking a Loan Servicing Specialist I to perform essential tasks within the Loan Administration department. The role emphasizes onsite work, teamwork, and accurate customer service for both internal and external clients.

The position requires a high school diploma or GED and 1–3 years of related experience, with basic proficiency in Word and Excel. Training, compliance, and meticulous record-keeping are key aspects of the role.

Qualifications

• High school diploma or GED required.
• 1-3 years related experience preferred.
• Proficient with MS Word and Excel; basic computer skills expected.

Responsibilities

• Regular onsite attendance.
• Provide accurate, efficient and exceptional customer service to both internal and external customers.
• Maintain knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meet deadlines.
• Satisfactorily completes all training required for the position.
• Maintains accurate and timely records for incomplete loan documentation.
• Ensures proper maintenance on loan accounts.
• Audits new loan files for proper documentation.
• Oversees escrow accounts on loans for taxes and insurance and performs escrow analysis.
• Prepares real estate tax payments to various counties semi annually.
• Process monthly Mortgage Insurance and Force Plan Insurance Billings.
• Maintains monthly Flood Zone Reports.
• Assist with the daily servicing functions of resolving issues either by direct telephone contact with borrowers, branch and customer support center personnel.

Skills

Customer service

Teamwork

Microsoft Word

Excel

Education

High school diploma or GED

1-3 years related experience

Job description

Andover Bank is seeking a Loan Servicing Specialist I to perform essential tasks within the Loan Administration department. The role emphasizes onsite work, teamwork, and accurate customer service for both internal and external clients.

The position requires a high school diploma or GED and 1–3 years of related experience, with basic proficiency in Word and Excel. Training, compliance, and meticulous record-keeping are key aspects of the role.