Loan Servicing Specialist II - Reconciliation & Escrow

East West Bank; El Monte (CA); On-site; USD 28,000 - 37,000; Full time

Job summary

East West Bank is seeking a Loan Servicing Specialist to support loan operations, including advances, payments, escrow analysis, and end-of-day balancing. This role requires collaboration across teams and strong accuracy to maintain ledger integrity.

Candidates should have a Finance or Accounting background with at least 3 years in loan servicing, plus proficiency in loan systems and Microsoft Office. Excellent communication and multitasking abilities are essential in a fast-paced environment.

Qualifications

• Bachelor's degree in Finance or Accounting or equivalent experience.
• Minimum 3 years in the Loan Servicing Industry.
• Proficiency with loan systems and document imaging.
• Proficient in Microsoft Office; strong communication.

Responsibilities

• Process all Loan Advances on simplex products with proper authorization.
• Process non-standard Loan Payments on various products.
• Process Loan Demand Statements ensuring principal and interest are correct.
• Process Loan Payoffs on simplex products and closing of commitments.
• Prepare Wire Instructions and input into the Wire System.
• Perform Escrow Analysis with refunds and/or loan amortization.
• Disburse all escrow payments for tax and insurance.
• Perform MERS activities.
• Support SBA reporting and portfolio management as needed.
• End-of-Day balancing and GL reconciliation.
• Respond to internal customer inquiries.
• Provide guidance to junior staff.
• Contribute to Data Accuracy and compliance projects.

Skills

Verbal & written communication

Organizational skills

Analytical skills

Attention to detail

Multi-tasking

Relationship building

Education

Bachelor's degree in Finance or Accounting

Tools

Loan system

Document imaging system

Microsoft Office

Job description

East West Bank is seeking a Loan Servicing Specialist to support loan operations, including advances, payments, escrow analysis, and end-of-day balancing. This role requires collaboration across teams and strong accuracy to maintain ledger integrity.

Candidates should have a Finance or Accounting background with at least 3 years in loan servicing, plus proficiency in loan systems and Microsoft Office. Excellent communication and multitasking abilities are essential in a fast-paced environment.