Loan Servicing & Client Experience Analyst

JPMorgan Chase; Columbus (OH); In loco; USD 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase in Columbus, OH seeks a Client Service Delivery Analyst to support service center operations, handle client inquiries, process transactions, and troubleshoot issues while promoting product knowledge and service excellence.

You will collaborate with internal teams, apply digital literacy and automation skills, and contribute to fraud prevention and change management efforts to deliver high-quality client experiences.

Competenze

• Knowledge of customer service operations, focusing on transaction processing and troubleshooting.
• Ability to establish productive relationships with internal stakeholders to drive outcomes.
• Experience using problem-solving techniques to improve operational efficiency.

Mansioni

• Process client transactions accurately and efficiently, applying knowledge of products and services.
• Address client inquiries and troubleshoot issues, utilizing procedures and automation.
• Participate in end-to-end change management to influence others and mitigate stakeholder impact.

Conoscenze

Customer service

Transaction processing

Troubleshooting

Stakeholder communication

Problem solving

Strumenti

Automation tools

AI/ML technologies

Workflow automation

Descrizione del lavoro

JPMorgan Chase in Columbus, OH seeks a Client Service Delivery Analyst to support service center operations, handle client inquiries, process transactions, and troubleshoot issues while promoting product knowledge and service excellence.

You will collaborate with internal teams, apply digital literacy and automation skills, and contribute to fraud prevention and change management efforts to deliver high-quality client experiences.