Loan Servicing & Client Experience Analyst

JP Morgan Chase; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorganChase is seeking a Client Service Delivery Analyst to support service center operations, delivering exceptional client service and handling inquiries, transactions, and issue resolution. The role emphasizes identifying opportunities to refer services to meet client needs and enhance relationships.

You will develop skills in strategic planning, digital literacy, and process automation while collaborating with internal teams to mitigate conflicts and uphold fraud prevention practices.

Qualifications

• Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
• Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
• Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

Responsibilities

• Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
• Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
• Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.

Skills

Customer service operations

Stakeholder collaboration

Problem-solving

Job description

JPMorganChase is seeking a Client Service Delivery Analyst to support service center operations, delivering exceptional client service and handling inquiries, transactions, and issue resolution. The role emphasizes identifying opportunities to refer services to meet client needs and enhance relationships.

You will develop skills in strategic planning, digital literacy, and process automation while collaborating with internal teams to mitigate conflicts and uphold fraud prevention practices.