Loan Servicing & Client Experience Analyst

JPMorganChase

Columbus (OH)

On-site

USD 60,000 - 80,000

Full time

44 hours ago

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Job summary

JPMorganChase in Columbus is seeking a Client Service Delivery Analyst to support service center operations, handle client inquiries, process transactions, and troubleshoot issues. You will work with internal stakeholders and utilize digital literacy and automation to enhance client relationships.

Desired candidates will apply problem-solving skills, focus on operational efficiency, and contribute to fraud prevention strategies while growing in change management practices within a busy financial

Qualifications

Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

Responsibilities

Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.