Client Service Delivery Analyst: Elevate Support Automation

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa seeks a Client Service Delivery Analyst to help deliver exceptional customer service and support in our service center operations.

You will address client inquiries, troubleshoot issues, and explore opportunities to refer services based on client needs, applying knowledge of our products to strengthen relationships. You will collaborate with internal stakeholders, contribute to change management, and stay mindful of fraud prevention.

Qualifications

• Knowledge of customer service operations and troubleshooting.
• Ability to build productive relationships with internal stakeholders.
• Experience using problem-solving methods to resolve issues and boost efficiency.
• Fluent English and Portuguese communications (written and spoken).

Responsibilities

• Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
• Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.

Skills

Customer service operations

Stakeholder relations

Problem-solving

English & Portuguese

Job description

JPMorgan Chase & Co. in Tampa seeks a Client Service Delivery Analyst to help deliver exceptional customer service and support in our service center operations.

You will address client inquiries, troubleshoot issues, and explore opportunities to refer services based on client needs, applying knowledge of our products to strengthen relationships. You will collaborate with internal stakeholders, contribute to change management, and stay mindful of fraud prevention.