Client Experience & Operations Specialist II

JP Morgan Chase; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

JP Morgan Chase in New York seeks a Client Service Delivery Associate II to strengthen client relationships, handle inquiries, process transactions, and provide robust operational support with solid banking knowledge. You will address complex issues, drive improvements, and ensure accurate execution of daily tasks.

You will lead change initiatives, collaborate across departments, and ensure compliance with standards while influencing internal stakeholders to uplift service delivery and client

Qualifications

• Experience in detecting and preventing fraudulent transactions to protect clients and the institution.
• Ability to liaise with multiple departments to ensure compliance with standards and policies.
• Skilled at influencing and managing internal stakeholders to drive outcomes and collaboration.
• Expertise in facilitating change management and strategic communication with strong negotiation skills.
• Proficiency in digital literacy and emerging technologies.
• Strong analytical, technical, and problem-solving skills with attention to detail.

Responsibilities

• Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
• Facilitate change management processes, ensuring strategic communications and mitigating stakeholder impact.
• Advise clients using market product knowledge while maintaining awareness of industry practices.
• Optimize service delivery by implementing process automation initiatives and building strong client relationships.
• Monitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively.

Skills

Fraud prevention

Stakeholder management

Change management

Analytical thinking

Communication skills

Digital literacy

Problem solving

Process improvement

Job description

JP Morgan Chase in New York seeks a Client Service Delivery Associate II to strengthen client relationships, handle inquiries, process transactions, and provide robust operational support with solid banking knowledge. You will address complex issues, drive improvements, and ensure accurate execution of daily tasks.

You will lead change initiatives, collaborate across departments, and ensure compliance with standards while influencing internal stakeholders to uplift service delivery and client