Client Experience & Operations Analyst

Testing Site - JPMC; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Testing Site - JPMC is seeking a Client Service Delivery Analyst to join our JPMorganChase service center. You will deliver exceptional client service, process transactions, and troubleshoot issues while identifying opportunities to refer services based on client needs.

Your planning and rising skills in digital literacy and automation will support achieving operational objectives. Collaborating with internal stakeholders and maintaining awareness of fraud prevention will be part of your role,

Qualifications

• Experience in customer service operations with transaction processing and troubleshooting.
• Ability to establish productive relationships with internal stakeholders to drive mutually beneficial outcomes.
• Experience using problem-solving to identify and resolve issues and improve operational efficiency.

Responsibilities

• Process client transactions accurately and efficiently.
• Address client inquiries and troubleshoot issues with reference to operating procedures and automation where applicable.
• Participate in the end-to-end change management process to influence others and mitigate stakeholder impact.

Skills

Customer service

Stakeholder relations

Problem-solving

Job description

Testing Site - JPMC is seeking a Client Service Delivery Analyst to join our JPMorganChase service center. You will deliver exceptional client service, process transactions, and troubleshoot issues while identifying opportunities to refer services based on client needs.

Your planning and rising skills in digital literacy and automation will support achieving operational objectives. Collaborating with internal stakeholders and maintaining awareness of fraud prevention will be part of your role,