Client Experience & Operations Specialist II

JP Morgan Chase; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

JPMorganChase is seeking a Client Service Delivery Associate II to strengthen client relationships by delivering exceptional service, processing transactions, and quickly troubleshooting complex issues with a strong focus on risk controls.

You will liaise with multiple departments, support change management initiatives, and drive process improvements and automation to enhance service delivery and overall client experience.

Qualifications

• Detecting and preventing fraudulent transactions to protect clients and the institution.
• Liaising with various departments to ensure compliance with technical standards and organizational policies.
• Influencing and managing internal stakeholders to drive mutually beneficial outcomes and develop collaborative relationships.
• Facilitating change management and strategic communication with strong negotiation and communication skills.
• Proficiency in digital literacy and the implementation of emerging technologies.
• Strong analytical, technical, and problem-solving skills with keen attention to detail.

Responsibilities

• Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
• Facilitate change management processes, ensuring strategic communications and mitigating stakeholder impact.
• Advise clients using market product knowledge while maintaining awareness of industry practices.
• Optimize service delivery by implementing process automation initiatives and building strong client relationships.
• Monitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively.

Skills

Fraud prevention

Stakeholder liaison

Change management

Negotiation

Digital literacy

Analytical skills

Attention to detail

Customer service

Communication skills

Industry knowledge - securities/back‑a

Job description

JPMorganChase is seeking a Client Service Delivery Associate II to strengthen client relationships by delivering exceptional service, processing transactions, and quickly troubleshooting complex issues with a strong focus on risk controls.

You will liaise with multiple departments, support change management initiatives, and drive process improvements and automation to enhance service delivery and overall client experience.