Client Experience Delivery Specialist II

JPMorganChase; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

JPMorganChase is seeking a Client Service Delivery Associate II to strengthen client relationships and provide exceptional operational support in a dynamic banking environment.

You will address client inquiries, process transactions, and troubleshoot complex issues while coordinating with multiple departments to ensure policy compliance and smooth service delivery. This role emphasizes change management and proactive client engagement.

Qualifications

• Proven ability to detect and prevent fraudulent transactions; protect clients and firm.
• Able to liaise with multiple departments to ensure compliance with standards and policies.
• Skilled at influencing internal stakeholders to drive beneficial outcomes.
• Experience facilitating change management and strategic communications.
• Proficient with digital tools and emerging technologies.
• Strong analytical, technical, and problem-solving skills.

Responsibilities

• Troubleshoot client issues and protect against financial and reputational risk.
• Facilitate change management processes with clear strategic communications.
• Advise clients using market knowledge while monitoring industry best practices.
• Improve service delivery through process automation and strong client relationships.
• Monitor trade discrepancies, perform root cause analysis and manage fails.

Skills

Fraud prevention

Stakeholder management

Change management

Negotiation

Communication

Digital literacy

Analytical thinking

Job description

JPMorganChase is seeking a Client Service Delivery Associate II to strengthen client relationships and provide exceptional operational support in a dynamic banking environment.

You will address client inquiries, process transactions, and troubleshoot complex issues while coordinating with multiple departments to ensure policy compliance and smooth service delivery. This role emphasizes change management and proactive client engagement.