Loan Services & Customer Success Manager

Wallace Management Co.; West Plains (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid holidays

Vacation time

Monthly bonus

Job summary

Wallace Management Company is hiring an Account Manager who delivers outstanding customer service and friendly support to loan customers. You will assist with loan payments, explain terms, and help clients navigate the application process.

Join a growing organization with 125+ branches across multiple states, offering benefits, a 401(k) match, and opportunities for career growth through daily interactions with customers and management.

Responsibilities

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

Skills

Customer service

Sales experience

Communication skills

Job description

Wallace Management Company is hiring an Account Manager who delivers outstanding customer service and friendly support to loan customers. You will assist with loan payments, explain terms, and help clients navigate the application process.

Join a growing organization with 125+ branches across multiple states, offering benefits, a 401(k) match, and opportunities for career growth through daily interactions with customers and management.