Account Manager – Customer Care & Growth

Wallace Management Co.; Springfield (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays and vacation

Monthly bonus opportunities

Job summary

Wallace Management Company is seeking an Account Manager to deliver outstanding customer service at our branches. You will handle loan payments, explain products, and guide customers through the application process.

The role emphasizes building trust, maintaining relationships, and helping customers stay on track with their accounts. This full-time position offers growth opportunities and a supportive team environment.

Responsibilities

• Providing quick and friendly customer service in person or over the phone to answer questions or take and post loan payments.
• Preparing loan documents and managing the application process.
• Creating and maintaining positive customer relationships and staying in touch about loan status.
• Contacting customers to help them get back on track if payments are overdue.
• Partnering with Management to maintain branch operating standards and grow the business.

Job description

Wallace Management Company is seeking an Account Manager to deliver outstanding customer service at our branches. You will handle loan payments, explain products, and guide customers through the application process.

The role emphasizes building trust, maintaining relationships, and helping customers stay on track with their accounts. This full-time position offers growth opportunities and a supportive team environment.