Customer-Focused Account Manager | Growth & Bonus

Wallace Finance; Centre (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance (medical)

401(k) plan with company match

Paid holidays and vacation

Monthly bonus opportunities

Job summary

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service and sales experiences to our loan customers in person or over the phone. You will handle inquiries, collect payments, and help customers navigate the loan process.

Join Wallace Management Company, which operates small consumer loan branches in 7 states with over 125 locations. You will prepare loan documents, manage the application process, answer questions, keep customers informed

Qualifications

• Provide quick and friendly customer service in person or by phone.
• Prepare loan documents and manage the application process.
• Create and maintain positive customer relationships and monitor loan status.

Responsibilities

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

Skills

Customer service

Sales experience

Communication

Job description

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service and sales experiences to our loan customers in person or over the phone. You will handle inquiries, collect payments, and help customers navigate the loan process.

Join Wallace Management Company, which operates small consumer loan branches in 7 states with over 125 locations. You will prepare loan documents, manage the application process, answer questions, keep customers informed