Growth-Focused Account Manager – Loans & Customer Care

Wallace Management Company LLC; Henryetta (OK); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays and vacation

Monthly bonus opportunities

Job summary

Wallace Management Company LLC is seeking an Account Manager to deliver excellent customer service and support the loan application process. The role involves handling in-branch or phone inquiries, preparing loan documents, and maintaining positive relationships with customers.

The position may require occasional travel and is offered as Full-Time, with opportunities to contribute to branch growth and performance.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to communicate clearly with customers and team members.
• Strong interpersonal skills and professionalism.

Responsibilities

• Providing quick and friendly customer service in person or over the phone to assist with questions or loan payments.
• Preparing loan documents and managing the application process.
• Creating and maintaining positive customer relationships and communicating loan status.
• Contacting customers to help them get back on track if they have overdue payments.
• Partnering with management to maintain branch operating standards and grow the business.

Skills

Customer service

Communication

Relationship building

Sales

Job description

Wallace Management Company LLC is seeking an Account Manager to deliver excellent customer service and support the loan application process. The role involves handling in-branch or phone inquiries, preparing loan documents, and maintaining positive relationships with customers.

The position may require occasional travel and is offered as Full-Time, with opportunities to contribute to branch growth and performance.