Growth-Focused Account Manager – Loans & Customer Care

Wallace Finance; Springfield (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Paid holidays

Paid vacation

Monthly bonuses

Job summary

Wallace Finance is seeking an Account Manager to deliver outstanding customer service and support for loan processes. You will engage with customers in person or by phone, process loan applications, and help maintain positive relationships while tracking loan status.

The role may involve occasional travel and offers benefits including health coverage, a 401(k) plan with company match, and paid holidays. Join a growing network of small loan branches seeking reliable, customer-focused

Qualifications

• Experience in customer service or retail environments.
• Strong communication and interpersonal skills.
• Ability to handle inquiries and assist with loan processes.

Responsibilities

• Provide quick and friendly customer service in person or by phone to answer questions or take loan payments.
• Prepare loan documents and manage the application process.
• Create and maintain positive relationships with customers and update them on loan status.
• Contact customers to help them get back on track if payments are overdue.
• Partner with management to maintain branch standards and support business growth.

Skills

Customer service

Sales

Communication

Job description

Wallace Finance is seeking an Account Manager to deliver outstanding customer service and support for loan processes. You will engage with customers in person or by phone, process loan applications, and help maintain positive relationships while tracking loan status.

The role may involve occasional travel and offers benefits including health coverage, a 401(k) plan with company match, and paid holidays. Join a growing network of small loan branches seeking reliable, customer-focused