Customer-Focused Loan Account Manager

Wallace Finance; Poteau (OK); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Monthly bonus

Job summary

Wallace Finance is seeking an Account Manager to deliver friendly customer service and manage loan processes. You will assist customers in person or by phone, handle loan documents, and foster positive borrower relationships across our branch network.

Weekly travel may be required as you support branch standards and help grow the business, with benefits like health insurance, retirement plan, paid holidays, and monthly bonus opportunities.

Qualifications

• Experience in customer service or sales
• Strong communication and relationship-building skills

Responsibilities

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

Skills

Customer service

Communication

Sales experience

Job description

Wallace Finance is seeking an Account Manager to deliver friendly customer service and manage loan processes. You will assist customers in person or by phone, handle loan documents, and foster positive borrower relationships across our branch network.

Weekly travel may be required as you support branch standards and help grow the business, with benefits like health insurance, retirement plan, paid holidays, and monthly bonus opportunities.