Loan Solutions & Customer Care Specialist

Sun Loan Company; Guthrie (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Low-deductible health plan

Telehealth

On-demand pay

401(k) match

Paid time off

Bonus opportunities

Career development

Job summary

Sun Loan Company seeks a Customer Service Loan Specialist to support branch operations, process loan applications, verify documents, and ensure regulatory compliance. The role involves contacting customers for payment arrangements and overseeing office operations in the manager's absence.

Responsibilities include loan closings, collections calls, and maintaining accurate loan documentation. The position emphasizes strong customer relationships, organization, and adherence to guidelines while

Qualifications

• 1 year Customer Service experience in any field.
• 6 months Collections experience, a plus
• High School/GED preferred
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach
• Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques
• Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail
• Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.

Responsibilities

• Persuade customers to pay amount due or arrange payment via phone or mail; explore refinancing to bring accounts current.
• Close loans by explaining all loan requirements.
• Execute collection calls on overdue accounts.
• Use location services to locate past-due customers.
• Review pending applications and contact prospective customers to ensure timely processing.
• Sell loans to former and prospective customers to grow accounts.

Skills

Customer service

Collections

Communication

Sales techniques

Mathematical skills

Organizational skills

Education

High School/GED

Tools

Loan software

Job description

Sun Loan Company seeks a Customer Service Loan Specialist to support branch operations, process loan applications, verify documents, and ensure regulatory compliance. The role involves contacting customers for payment arrangements and overseeing office operations in the manager's absence.

Responsibilities include loan closings, collections calls, and maintaining accurate loan documentation. The position emphasizes strong customer relationships, organization, and adherence to guidelines while