Loan Operations Support Specialist

First Bank; Charlotte Amalie (United States Virgin Islands); On-site; USD 35,000 - 52,000; Full time

Job summary

FirstBank seeks a Business Support Rep to assist VI Loan Operations with clerical tasks, data entry for auto and insurance loans, and daily reconciliations. You will support wire processing, general ledger activities and QA reviews to ensure accurate records.

The role requires 1–2 years in similar clerical or loan-processing work, with a solid grasp of banking regulations and data entry accuracy. A high school diploma is required; Fannie Mae servicing certification is a plus.

Qualifications

• 1–2 years clerical or administrative experience.
• 1–2 years experience in Mortgage, personal, auto loan processing.
• Servicing experience with Banks or Government regulations pertaining to bank issued loans, collateral and escrow.

Responsibilities

• Provide operational and customer service support by performing clerical tasks for the ECR and PR regions.
• Board auto and insurance loans in the host system and verify data daily.
• Prepare and process outgoing wires and financial transactions; monitor general ledger accounts.

Skills

English communication

Verbal communication

Time management

Data entry

Attention to detail

Education

High School diploma or equivalent

Fannie Mae Servicing Professional certification

Tools

Microsoft Office

Banking software

GFT systems

Job description

FirstBank seeks a Business Support Rep to assist VI Loan Operations with clerical tasks, data entry for auto and insurance loans, and daily reconciliations. You will support wire processing, general ledger activities and QA reviews to ensure accurate records.

The role requires 1–2 years in similar clerical or loan-processing work, with a solid grasp of banking regulations and data entry accuracy. A high school diploma is required; Fannie Mae servicing certification is a plus.