Loan Operations Support Specialist

FirstBank; Abingdon (VA); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

PTO 20 days/year

11 paid holidays

Medical/Dental/Vision insurance

401K/ESOP

Life insurance

Long-term disability

Mon-Fri 8:30-5:00; Abingdon Operations

Job summary

First Bank and Trust Company is seeking a Loan Support Processor for the Abingdon, VA Operations Center. The role involves uploading loans to the core platform, handling reports, and customer interactions with a strong emphasis on detail and service.

The position requires a high school diploma or equivalent, with preferred associates in Accounting/Business/Finance and 2+ years in customer service or loan experience. Proficiency in Word/Excel and the ability to work independently are essential.

Qualifications

• High school diploma or equivalent - required.
• Associate's degree in Accounting, Business, and/or Finance - preferred.
• Two or more years of customer service experience or loan experience - preferred.
• Strong listening, written and verbal communication skills.
• Ability to handle confidential information.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office Word and Excel.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Upload loans to the core platform.
• Work reports.
• Assist with folding and filing of documents as needed.
• Answer group phone calls from customers and branches.
• Provide any necessary assistance to loan administration staff or customers.
• Be knowledgeable about and cross-sell all First Bank and Trust products and services.

Skills

Customer service

Communication

Attention to detail

Problem solving

Confidential information handling

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Associate's degree in Accounting, Business, and/or Finance

Tools

Microsoft Word

Microsoft Excel

Job description

First Bank and Trust Company is seeking a Loan Support Processor for the Abingdon, VA Operations Center. The role involves uploading loans to the core platform, handling reports, and customer interactions with a strong emphasis on detail and service.

The position requires a high school diploma or equivalent, with preferred associates in Accounting/Business/Finance and 2+ years in customer service or loan experience. Proficiency in Word/Excel and the ability to work independently are essential.