Loan Support Processor - Abingdon, VA

First Bank and Trust Company; Abingdon (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

PTO 20 days/year

11 paid holidays

Health/Dental/Vision insurance starts

401K/ESOP

Life insurance

Long-term disability

Job summary

First Bank and Trust Company in Abingdon, VA is seeking a Loan Support Processor to join the Operations Center. The role involves processing loans, handling documents, and supporting loan staff and customers in a detail-oriented environment.

Responsibilities include uploading loans, generating reports, and answering customer calls, with opportunities to cross-sell bank products and services. Strong communication and confidentiality are essential.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in Accounting, Business, and/or Finance - preferred.
• Two or more years of customer service experience or loan experience - preferred.
• Strong listening, written and verbal communication skills.
• Ability to handle confidential information.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office Word and Excel.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Upload loans to the core platform.
• Work reports.
• Assist with folding and filing of documents as needed.
• Answer group phone calls from customers and branches.
• Provide any necessary assistance to loan administration staff or customers.
• Be knowledgeable about and cross sell all First Bank and Trust products and services.

Skills

Customer service

Attention to detail

Confidential information handling

Communication skills

Team collaboration

Problem solving

Education

Associate's degree in Accounting/Business/Finance - preferred

Tools

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Loan Support Processor - Abingdon, VA

Abingdon, VA, US

3 days ago Requisition ID: 1424

Salary Range: $17.75 To $24.00 Hourly

The First Bank and Trust Company is seeking a Loan Support Processor for the Operation Center in Abingdon, VA. The loan operations department is responsible for a wide range of job duties and roles will be determined based on experience. Responsibilities may include working reports, uploading loans to the core platform, reviewing loan documents, document imaging, folding and filing documents, and supporting the loan administration staff and customers. The candidate must be very detail oriented and provide superior customer service.

For more information go to www.firstbank.com/about/join-our-team

ESSENTIALDUTIESANDRESPONSIBILITIES:

• Upload loans to the core platform
• Work reports
• Assist with folding and filing of documents as needed
• Answer group phone calls from customers and branches
• Provides any necessary to loan administration staff or customers
• Be knowledgeable about and cross sell all First Bank and Trust products and services.

QUALIFICATIONS:

• High school diploma or equivalent - required
• Associate's degree - Accounting, Business, and/or Finance - preferred
• Two or more years of customer service experience or loan experience - preferred
• Strong listening, written and verbal communication skills.
• Ability to handle confidential information.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office Word and Excel.
• Ability to work independently and collaboratively within a team.

BENEFITS:

• PTO Leave is 20 days per year earned on a monthly basis
• First Bank and Trust recognizes11 paid holidays, when the holidays occur during the work week
• Medical, Dental and Vision Insurance starts the 1st day of the month after hire date
• Employees are automatically enrolled in the bank's 401K/ESOP Plan
• First Bank and Trust provides basic life insurance coverage equal to two times an employees' base salary
• First Bank and Trust provides long-term disability insurance coverage
• Normal work week is Monday-Friday 8:30 to 5:00 at the Operations/Training Center in Abingdon, VA.

First Bank and Trust is an Equal Opportunity Employer EOE/AA/M/F/Disabled/Veteran