Loan Processor - Lynchburg, VA

FirstBank; Lynchburg (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

PTO 20 days/year

11 paid holidays

Health insurance

401K/ESOP plan

Life insurance

Long-term disability

Job summary

First Bank and Trust in Lynchburg, VA is seeking a detail-oriented Loan Processor to support loan officers in processing new and renewal closings. You will verify applications, gather documentation, and ensure accuracy across systems while delivering excellent customer service.

The role requires strong organizational skills, 3+ years loan or customer service experience, and proficiency in MS Office. Full-time hours are generally Monday–Friday with standard banking hours.

Qualifications

• High school diploma or equivalent required.
• 3+ years of customer service or loan experience preferred.
• Proficiency in Microsoft Office Word and Excel.
• Strong listening and verbal communication skills.
• Ability to handle confidential information.

Responsibilities

• Review and process loan applications for accuracy and completeness.
• Ensure compliance with bank policies and regulatory requirements.
• Communicate with loan officers, applicants, and third parties to gather documentation.
• Input loan data into internal systems and maintain records.
• Monitor loan files and follow up on outstanding documentation to meet deadlines.
• Provide timely updates to loan officers and applicants during the loan process.
• Monitor maturing loans and collections reports; process Deed of Trust releases and title releases.
• Answer calls and assist customers with inquiries and payments.
• Cross-sell First Bank and Trust products and services.

Skills

Attention to detail

Customer service

Communication skills

Organizational skills

Education

High school diploma or equivalent

Associate's degree in Accounting/Business/Finance/Communications/Marketing

Tools

MS Office (Word, Excel)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Loan Processor - Lynchburg, VA

4 days ago Requisition ID: 1423

Salary Range: $17.75 To $24.00 Hourly

First Bank and Trust is seeking a Loan Processor in Lynchburg, VA to join our team. Loan Processors support Loan Officers by facilitating new loan and renewal loan closings to ensure all loans are processed correctly according to the bank’s policies and procedures. This position requires strong attention to detail, excellent organizational skills, and a commitment to proving exceptional customer service.

For more information go to www.firstbank.com/about/join-our-team

ESSENTIALDUTIESANDRESPONSIBILITIES

• Review, verify, and process loan applications for accuracy and completeness.
• Ensure loans comply with bank policies, procedures, and regulatory requirements.
• Communicate with loan officers, applicants, and third parties to gather required documentation.
• Input loan data into internal systems and maintain accurate records
• Monitor loan files and follow up on outstanding documentation to meet deadlines.
• Provide timely updates to the loan officers and applicants throughout the loan process.
• Monitor maturing loans and collections reports.
• Process paid off loans to include preparing and recording Deed of Trust Releases, Certificates of Satisfaction, and title releases
• Answer the phone and assist customers with balance inquiries, transfers, payments, etc.
• Be knowledgeable about and cross sell all First Bank and Trust products and services.

QUALIFICATIONS

• High school diploma or equivalent - required
• Associate's degree - Accounting, Business, Finance, Communications, and/or Marketing - preferred
• Three or more years of customer service experience or loan experience - preferred
• Strong listening, written and verbal communication skills.
• Ability to handle confidential information.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office Word and Excel.
• Ability to work independently and collaboratively within a team.

BENEFITS

• PTO Leave is 20 days per year earned on a monthly basis
• First Bank and Trust recognizes11 paid holidays, when the holidays occur during the work week
• Medical, Dental and Vision Insurance starts the 1st day of the month after hire date
• Employees are automatically enrolled in the bank's 401K/ESOP Plan
• First Bank and Trust provides basic life insurance coverage equal to two times an employees' base salary
• First Bank and Trust provides long-term disability insurance coverage
• Normal work week is Monday-Friday 8:30 to 5:00 at the branch location.

First Bank and Trust is an Equal Opportunity Employer EOE/AA/M/F/Disabled/Veteran