Loan Operations Analyst: Complex Servicing & QA

Automatic Data Processing, Inc.; Swansea (MA); On-site; USD 48,000 - 66,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Loan Operations Analyst to provide quality review and operational support across loan portfolios.

You will analyze loan modifications, servicing transactions, and ensure system updates reflect approved terms, with responsibility for QA, automation oversight, and reporting backups. The role emphasizes accuracy, attention to detail, and collaboration with internal teams to resolve servicing issues while supporting process improvements and ensuring

Qualifications

• Experience in lending, loan servicing, or related banking functions.
• 3-5 years of experience in lending or loan operations.
• Experience with quality assurance, investor servicing, systems testing, automation, or process improvement is a plus.

Responsibilities

• Review loan modifications, extensions, renewals, payment changes, rate changes, construction-to-permanent conversions, and other loan amendments.
• Analyze loan documents, approvals, modification agreements, servicing history, and system data.
• Perform quality assurance reviews of loan maintenance and complex servicing transactions.
• Research discrepancies and exceptions and coordinate corrective action.
• Monitor automated routines and processes to ensure operational accuracy.
• Review exception reporting and identify trends and improvement opportunities.
• Participate in testing and validation of system enhancements and automation solutions.
• Support MERS-related controls, reconciliations, and audit activities.
• Provide backup support for investor servicing and reporting functions.
• Collaborate with internal departments to resolve servicing issues.
• Assist in developing procedures, controls, job aids, and training materials.
• Support process improvement initiatives and special projects.
• Ensure compliance with regulations, policies, and investor requirements.

Skills

Analytical thinking

Problem solving

Written & verbal communication

Organizational & time mgmt

Microsoft Office

COCC Insight

Salesforce

Tools

COCC Insight

Salesforce

Microsoft Office Suite

Job description

Automatic Data Processing, Inc. is seeking a Loan Operations Analyst to provide quality review and operational support across loan portfolios.

You will analyze loan modifications, servicing transactions, and ensure system updates reflect approved terms, with responsibility for QA, automation oversight, and reporting backups. The role emphasizes accuracy, attention to detail, and collaboration with internal teams to resolve servicing issues while supporting process improvements and ensuring