Loan Operations Analyst: Modifications & QA Specialist

BayCoast Insurance; Swansea (MA); On-site; USD 48,000 - 66,000; Full time

Job summary

BayCoast Insurance in Swansea, MA is seeking a Loan Operations Analyst to provide quality review and support across Commercial, Residential, and Consumer loan portfolios. You will analyze loan documents, modify terms, and ensure system updates reflect approved conditions, while supporting investor servicing and reporting.

This role emphasizes accuracy, attention to detail, and collaboration with internal teams to resolve servicing issues and drive process improvements in a regulated,

Qualifications

• 3-5 years of experience in lending, loan servicing, or related banking function.
• Experience reviewing and interpreting loan documentation and servicing requirements.
• Experience with quality assurance, investor servicing, systems testing, automation, or process improvement is a plus.

Responsibilities

• Review loan modifications, extensions, renewals, payment changes, rate changes, construction-to-permanent conversions, and other loan amendments.
• Analyze loan documents, approvals, modification agreements, servicing history, and system data.
• Perform quality assurance reviews of loan maintenance and complex servicing transactions.
• Research discrepancies and exceptions and coordinate corrective action.
• Monitor automated routines and processes to ensure operational accuracy.
• Review exception reporting and identify trends and improvement opportunities.
• Participate in testing and validation of system enhancements and automation solutions.
• Support MERS-related controls, reconciliations, and audit activities.
• Provide backup support for investor servicing and reporting functions.
• Collaborate with internal departments to resolve servicing issues.
• Assist in developing procedures, controls, job aids, and training materials.
• Support process improvement initiatives and special projects.
• Ensure compliance with regulations, policies, and investor requirements.

Skills

Analytical skills

Attention to detail

Communication skills

MS Office

Tools

COCC Insight

Salesforce

Job description

BayCoast Insurance in Swansea, MA is seeking a Loan Operations Analyst to provide quality review and support across Commercial, Residential, and Consumer loan portfolios. You will analyze loan documents, modify terms, and ensure system updates reflect approved conditions, while supporting investor servicing and reporting.

This role emphasizes accuracy, attention to detail, and collaboration with internal teams to resolve servicing issues and drive process improvements in a regulated,