Loan Operations Analyst - Modifications & QA

Baycoast Bank; Swansea (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

BayCoast Bank is seeking a Loan Operations Analyst in Swansea, MA, within the Loan Operations department. The role focuses on reviewing loan modifications and complex servicing transactions, interpreting documentation, and ensuring system updates reflect approved terms.

You will support quality assurance, automation monitoring, exception analysis, and serve as backup for investor servicing and reporting while collaborating with internal teams to resolve servicing issues and drive process

Qualifications

• 3-5 years of lending or loan operations experience.
• Experience interpreting loan documentation and servicing requirements.
• Experience with QA, investor servicing, systems testing, automation, or process improvement a plus.

Responsibilities

• Review loan modifications, extensions, renewals, payment changes, rate changes, construction-to-permanent conversions, and other loan amendments.
• Analyze loan documents, approvals, modification agreements, servicing history, and system data.
• Perform quality assurance reviews of loan maintenance and complex servicing transactions.
• Research discrepancies and coordinate corrective action.
• Monitor automated routines and processes to ensure accuracy.
• Review exception reporting and identify trends and improvement opportunities.
• Participate in testing and validation of system enhancements and automation solutions.
• Support MERS-related controls, reconciliations, and audit activities.
• Provide backup support for investor servicing and reporting functions.
• Collaborate with internal departments to resolve servicing issues.
• Assist in developing procedures, controls, job aids, and training materials.
• Support process improvement initiatives and special projects.
• Ensure compliance with regulations, policies, and investor requirements.

Skills

Analytical skills

Attention to detail

Communication

Time management

Microsoft Office

Tools

COCC Insight

Salesforce

Job description

BayCoast Bank is seeking a Loan Operations Analyst in Swansea, MA, within the Loan Operations department. The role focuses on reviewing loan modifications and complex servicing transactions, interpreting documentation, and ensuring system updates reflect approved terms.

You will support quality assurance, automation monitoring, exception analysis, and serve as backup for investor servicing and reporting while collaborating with internal teams to resolve servicing issues and drive process