Loan Insurance & Servicing Operations Specialist

Fremont-Bank; Livermore (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

ESOP

Tuition reimbursement

On-site gym

Paid holidays & vacation

Job summary

Fremont Bank in Livermore, CA seeks a Loan Servicing Operations Specialist – Non-Impounded to manage insurance for residential and consumer loans, ensuring timely updates and tracking of expired policies. You will coordinate with insurance agents, request declarations, and update the MSP loan system.

This role requires strong customer service experience, attention to detail, and the ability to work under limited supervision while supporting the loan servicing team with quality control and

Qualifications

• High school graduate with some college-level education or equivalent.
• Minimum of 2 years customer service experience.
• Ability to maintain good relationships with customers and colleagues.
• Analytical thinking, diplomacy, and professionalism.
• Task oriented with ability to meet deadlines.
• Excellent verbal and written communication skills.
• Some knowledge of property fire insurance preferred.

Responsibilities

• Track expired fire insurance for non-impounded residential and consumer loans.
• Send requests to insurance agents to obtain updated declarations.
• Call insurance agents when updated insurance has not been received.
• Update insurance information in the loan servicing MSP system.
• Prepare documents for scanning.
• Prepare quality control findings and reports.
• Perform additional tasks as assigned.

Skills

Customer service

Communication skills

Analytical thinking

Deadline-oriented

Professionalism

Diplomacy

Education

High school graduate with some college

Tools

Microsoft Office

Job description

Fremont Bank in Livermore, CA seeks a Loan Servicing Operations Specialist – Non-Impounded to manage insurance for residential and consumer loans, ensuring timely updates and tracking of expired policies. You will coordinate with insurance agents, request declarations, and update the MSP loan system.

This role requires strong customer service experience, attention to detail, and the ability to work under limited supervision while supporting the loan servicing team with quality control and