Loan Operations Specialist: Servicing & Accounts

Tnbankers; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Wilson Bank and Trust is seeking a Loan Operations Servicing Specialist I to handle routine loan servicing and account maintenance throughout the loan life cycle. You will ensure accurate administration, respond to servicing requests, and verify activities comply with internal policies and regulatory requirements.

Key duties include processing payments, updates, and payoffs; reconciling accounts; addressing inquiries; and coordinating insurance documentation.

Qualifications

• High school diploma or GED is required.
• Associate’s degree in finance, business, or a related field is preferred.
• 1 year of banking, loan operations, or loan documentation preparation experience is preferred.
• Basic understanding of loan servicing concepts is preferred.
• Proficiency with Microsoft Office and other standard software applications.
• Strong attention to detail and organizational skills are essential.

Responsibilities

• Process routine loan servicing transactions including payments, payoffs, maintenance changes, and general account updates.
• Perform loan account maintenance such as borrower updates, rate changes, maturity extensions, and loan officer reassignments in accordance with procedures.
• Review loan accounts for accuracy and assist with resolving basic servicing discrepancies.
• Respond to internal and customer inquiries related to loan servicing in a timely and professional manner.
• Verify loan payments are posted accurately and timely to the core system.
• Research and correct basic payment posting errors following documented procedures.
• Escalate complex issues to senior specialists or management as appropriate.
• Monitor and track insurance documentation for loan collateral, including hazard and flood insurance.
• Update insurance information within loan systems and follow up on missing or expired coverage.
• Assist with coordination of force-placed insurance through third-party vendors when required.

Education

High school diploma or GED

Associate’s degree in finance, business, or a related field (preferred)

1 year of banking experience or loan operations experience (preferred)

Attention to detail

Organization skills

Tools

Microsoft Office

Job description

Wilson Bank and Trust is seeking a Loan Operations Servicing Specialist I to handle routine loan servicing and account maintenance throughout the loan life cycle. You will ensure accurate administration, respond to servicing requests, and verify activities comply with internal policies and regulatory requirements.

Key duties include processing payments, updates, and payoffs; reconciling accounts; addressing inquiries; and coordinating insurance documentation.