Loan Servicing Ops Specialist – Insurance Tracking

Fremont Bank; Livermore (CA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

ESOP

401(k) with employer match

Paid holidays

Job summary

Fremont Bank in Livermore, CA is seeking a Loan Servicing Operations Specialist – Non-Impounded to support the Loan Servicing Department with insurance management for residential and consumer loans. You will ensure timely updates of insurance data, monitor expirations, and coordinate force-placed insurance when needed.

The role emphasizes accuracy, deadline adherence, and strong customer service as you communicate with insurance agents, collect declarations, and maintain the MSP system.

Qualifications

• Minimum 2 years of customer service experience.
• Ability to maintain good relationships with customers and colleagues.
• Strong analytical thinking, diplomacy, and professionalism required.
• Ability to work on deadlines.
• Excellent verbal and written communication.
• Moderate knowledge of property fire insurance preferred.

Responsibilities

• Track expired fire insurance for non-impounded residential and consumer loans.
• Send requests to insurance agents to obtain updated declarations.
• Call agents when updated insurance has not been received.
• Update insurance information in the loan servicing MSP system.
• Prepare documents for scanning and quality control reports.
• Perform additional tasks as assigned.

Skills

Customer service

Analytical thinking

Diplomacy

Deadline oriented

Verbal written communication

Insurance knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Fremont Bank in Livermore, CA is seeking a Loan Servicing Operations Specialist – Non-Impounded to support the Loan Servicing Department with insurance management for residential and consumer loans. You will ensure timely updates of insurance data, monitor expirations, and coordinate force-placed insurance when needed.

The role emphasizes accuracy, deadline adherence, and strong customer service as you communicate with insurance agents, collect declarations, and maintain the MSP system.