Loan Operations: Servicing Specialist I

Tennessee Bankers Association; Nashville (TN); On-site; USD 40,000 - 52,000; Full time

Job summary

Wilson Bank and Trust is seeking a Loan Operations Servicing Specialist I to perform routine loan servicing and account maintenance throughout the life of the loan. You will help ensure accurate loan accounts, respond to servicing requests, and verify activities align with internal policies and regulatory requirements.

The role reports to the Loan Operations Manager and focuses on processing payments, borrower updates, insurance documentation, and maintaining data integrity in the core system,

Qualifications

• High school diploma or GED required; associate degree preferred.
• Basic understanding of loan servicing concepts preferred.
• Proficiency with Microsoft Office and standard software applications.

Responsibilities

• Process routine loan servicing transactions including payments, payoffs, and account updates.
• Perform loan account maintenance such as borrower updates and rate changes.
• Review loan accounts for accuracy and assist with discrepancies.
• Respond to internal and customer inquiries related to loan servicing.
• Verify loan payments are posted accurately to the core system.
• Research and correct basic payment posting errors following procedures.
• Escalate complex issues to senior specialists or management as appropriate.
• Monitor insurance documentation for loan collateral and update systems.
• Assist with force-placed insurance coordination when required.

Skills

Attention to detail

Organizational skills

Microsoft Office

Education

High school diploma or GED

Associate’s degree in finance, business, or related field

Tools

Microsoft Office

Job description

Wilson Bank and Trust is seeking a Loan Operations Servicing Specialist I to perform routine loan servicing and account maintenance throughout the life of the loan. You will help ensure accurate loan accounts, respond to servicing requests, and verify activities align with internal policies and regulatory requirements.

The role reports to the Loan Operations Manager and focuses on processing payments, borrower updates, insurance documentation, and maintaining data integrity in the core system,