Loan Operations Specialist: Post-Closing & Servicing

Bank of the Orient; Millbrae (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of the Orient in the Bay Area seeks a Loan Operations professional to support servicing and operations of loans, including payoffs, lien releases, and booking new loans. The role requires attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Under supervision, you will track and audit insurance and taxes, maintain loan/customer information, produce reports, respond to inquiries, and ensure compliance with internal processes and

Qualifications

• Requires minimum 2 years college level courses.
• Minimum 1 year experience in loan operations in a financial services industry.
• Loan servicing experience with commercial and consumer real estate loans.
• Computer experience with MS Word, Excel, Laser Pro, etc.
• Knowledge of commercial and consumer real estate finance, laws, compliance, general accounting, and data systems.
• Ability to collect and analyze financial information.
• Ability to manage multiple tasks, strong follow through, and meet deadlines.
• Proficiency with MS Office including Word and Excel.
• Excellent verbal and written communication skills.
• Well-developed customer relations skills.

Responsibilities

• Demonstrates quality customer service principles with internal and external customers.
• Tracks insurance policies on a timely basis and audits system updates.
• Tracks loan commitments and balances, and reconciles to the general ledger.
• Responds to customer inquiries by researching, analyzing, and resolving issues.
• Reviews loan reports and provides audit trails and information.
• Tracks property taxes and verifies payment evidence and updates systems.
• Stores loan documentation in physical and electronic files with proper retention.
• Maintains and updates customer information in files and data systems.
• Tracks UCC filings, financial statements, and communicates due dates.
• Ensures loans conform to risk assessments prior to funding/closing.
• Creates and maintains hard and electronic loan files for audits.
• Monitors post-closing tickler items.

Skills

Verbal communication

Written communication

Customer service

Time management

Analytical skills

Attention to detail

Education

Some college coursework

Tools

MS Word

MS Excel

LaserPro

Job description

Bank of the Orient in the Bay Area seeks a Loan Operations professional to support servicing and operations of loans, including payoffs, lien releases, and booking new loans. The role requires attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Under supervision, you will track and audit insurance and taxes, maintain loan/customer information, produce reports, respond to inquiries, and ensure compliance with internal processes and