Loan Servicing Specialist — Growth, Teamwork & ESOP

Fresno First Bank; Fresno (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

FFB Bank is seeking a dedicated Loan Servicing Specialist in Fresno, CA to manage loan servicing workflows, balance the loan GL daily, and respond to customer inquiries through Zendesk and email. You will support audits, process payments, and maintain loan documentation in a collaborative, team-oriented environment.

The role requires 1–2 years of loan servicing experience, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum 1–2 years of related experience in loan servicing in a financial institution preferred.
• Basic analytical and problem-solving skills; ability to work with and interpret data.
• General understanding of state and federal banking regulations and banking credit policies.
• Experience with Abrigo, CSI, and NuPoint preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required.

Responsibilities

• Provides support to all areas of the Loan Services Department where service or assistance is needed.
• Assists in audits and reviews; supports special projects as directed.
• Performs daily balancing for department GLs, account maintenance and journal entries within timelines.
• Responds to routine inquiries via Zendesk, email or TEAMS adhering to SLAs.
• Prepares payoff requests, collateral releases, etc.
• Performs callbacks on onboarded loans within timeline.
• Manages loan servicing tasks including payments, digital files, and closed files.

Skills

Loan servicing

Customer inquiries

Balancing GL

Zendesk

Microsoft Office

Teamwork

Communication

Education

High school diploma

Bachelor's degree preferred

Tools

Abrigo

CSI

NuPoint

Job description

FFB Bank is seeking a dedicated Loan Servicing Specialist in Fresno, CA to manage loan servicing workflows, balance the loan GL daily, and respond to customer inquiries through Zendesk and email. You will support audits, process payments, and maintain loan documentation in a collaborative, team-oriented environment.

The role requires 1–2 years of loan servicing experience, strong organizational skills, and proficiency with Microsoft Office.