Loan Servicing Operations Specialist – Non-Impounded

Fremont Bank; Livermore (CA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

ESOP

401(k) with employer match

Paid holidays

Job summary

Fremont Bank in Livermore, CA is seeking a Loan Servicing Operations Specialist – Non-Impounded to support the Loan Servicing Department with insurance management for residential and consumer loans. You will ensure timely updates of insurance data, monitor expirations, and coordinate force-placed insurance when needed.

The role emphasizes accuracy, deadline adherence, and strong customer service as you communicate with insurance agents, collect declarations, and maintain the MSP system.

Qualifications

• Minimum 2 years of customer service experience.
• Ability to maintain good relationships with customers and colleagues.
• Strong analytical thinking, diplomacy, and professionalism required.
• Ability to work on deadlines.
• Excellent verbal and written communication.
• Moderate knowledge of property fire insurance preferred.

Responsibilities

• Track expired fire insurance for non-impounded residential and consumer loans.
• Send requests to insurance agents to obtain updated declarations.
• Call agents when updated insurance has not been received.
• Update insurance information in the loan servicing MSP system.
• Prepare documents for scanning and quality control reports.
• Perform additional tasks as assigned.

Skills

Customer service

Analytical thinking

Diplomacy

Deadline oriented

Verbal written communication

Insurance knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Position Summary

Under limited supervision, the Loan Servicing Operations Specialist – Non-Impounded is responsible for providing outstanding support to the Loan Servicing Department with respect to insurance for residential and consumer loans in accordance with specific instructions, policies, guidelines and procedures. The Specialist is to ensure timely updating of insurance information and tracking of expired insurance, subsequent force placement and monitoring for all residential and consumer loans.

Why Fremont Bank?

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.

We offer:

• A people-first culture grounded in inclusion and excellence
• Deep community involvement and local reinvestment
• A mission-driven workplace where values and performance go hand in hand

The Fremont Bank Way

• Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
• No-Compromise Approach — we help clients get to "yes"
• Core Values:
  • Go above and beyond for clients
  • Foster a supportive and empowering environment for associates
  • Deeply invest in the well-being of our local community

Key Responsibilities

• Track expired fire insurance for non-impounded residential and consumer loans
• Send requests to insurance agents to get updated insurance declarations
• Call insurance agents when updated insurance has not been received
• Update insurance information to the loan servicing MSP system from evidence of insurance received by mail and fax
• Preparation of documents for scanning
• Preparation of quality control findings and subsequent reports
• Additional tasks as assigned

Qualifications & Skills

• High school graduate with some college level education or equivalentcombination and experience
• Minimum of 2 years customer service experience
• Ability to maintain good relationship with customers and other employees
• Analytical thinking ability, diplomacy, and professionalism are required
• Task oriented with the ability to work on deadline
• Excellent verbal and written communication skills
• Moderate computer skills including working knowledge of Microsoft Office
• Excellent customer service skills
• Excellent organizational skills
• Some knowledge of property fire insurance preferred

What Makes Fremont Bank Associates Thrive?

• Team Players who go above and beyond to support their colleagues
• Action-Oriented professionals who challenge the status quo and seek improvement
• Purpose-Driven individuals who understand and champion the bank’s community impact

Benefits Snapshot

Health & Wellness

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA, Dependent Care, Health Savings)

Financial & Retirement

• Employee Stock Ownership Plan (ESOP)
• 401(k) with employer match
• Performance-based bonuses or incentives

Work-Life & Perks

• Paid holidays, vacation, and sick time
• Free personal checking and savings accounts
• Home loan rate discounts
• Tuition reimbursement and professional development resources
• On-site gym and discounted health club memberships
• Employee Assistance Program (EAP)

Equal Opportunity Employer

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

Salary Range

The hiringsalaryrange isbased on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank’s compensation philosophy.

Salary Range

USD $25.00 - USD $33.50 /Hr.

Employee Stock Ownership Plan (ESOP)

The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.

Note to Search Firms

Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.