Bilingual Loan Solutions Specialist

OneMain Financial Group; Avon (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial Group in Avon, Indiana is seeking a customer-focused team member to manage the loan life cycle, support collections, and deliver tailored financing solutions that meet customer needs. The role requires clear communication, empathy, and adherence to applicable laws, with on-site hours Monday through Friday and occasional extended hours including Saturdays.

We offer extensive training, competitive pay with incentives, and benefits designed to support employees and their families

Qualifications

• High School Diploma or GED.

Responsibilities

• Multitask and adapt to dynamic demands to deliver timely, efficient service.
• Exceed customer expectations with empathy and encouragement to achieve branch goals.
• Develop new connections and maintain relationships, offering tailored loan solutions.
• Manage loan life cycle including collections while complying with laws and regulations.
• Engage customers and departments via phone, email, chat and in-house systems.
• Display passion for achievement with a goal-oriented mindset.
• Educate customers on optional insurance products and loan terms.

Skills

Multitasking

Empathy

Customer service

Communication

Networking

Compliance awareness

Insurance products knowledge

Education

High School Diploma or GED

Job description

OneMain Financial Group in Avon, Indiana is seeking a customer-focused team member to manage the loan life cycle, support collections, and deliver tailored financing solutions that meet customer needs. The role requires clear communication, empathy, and adherence to applicable laws, with on-site hours Monday through Friday and occasional extended hours including Saturdays.

We offer extensive training, competitive pay with incentives, and benefits designed to support employees and their families