Loan Customer Experience Specialist

LoanMax Title Loans; Kansas City (MO); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

6 paid holidays

Paid vacation

Paid on-the-job training

Full-time, stable schedule

Career growth opportunities

Benefits after 91st day

Job summary

LoanMax Title Loans is seeking a Customer Service Representative to handle in-store and phone inquiries, assisting borrowers and customers with loan products, vehicle evaluations, and payment processing. You will maintain accurate account records and communicate effectively to ensure service quality.

We offer opportunities for growth, paid training, and a stable full-time schedule in a busy retail lending environment. A strong emphasis on integrity and customer care is expected daily.

Qualifications

• Must be able to work full-time schedule listed above (including rotating Saturdays).
• Positive attitude and strong work ethic are essential.
• Excellent communication skills are required for customer interactions.
• Detail-oriented and organized approach to data entry and records.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Positive attitude

Excellent communication

Detail-oriented

Strong work ethic

Education

High school diploma or equivalent

Job description

LoanMax Title Loans is seeking a Customer Service Representative to handle in-store and phone inquiries, assisting borrowers and customers with loan products, vehicle evaluations, and payment processing. You will maintain accurate account records and communicate effectively to ensure service quality.

We offer opportunities for growth, paid training, and a stable full-time schedule in a busy retail lending environment. A strong emphasis on integrity and customer care is expected daily.